[#GLIFFY-666] Character "ø" in Diagram Name Cause "Error Processing Request"

Gliffy Product

Character "ø" in Diagram Name Cause "Error Processing Request"

Created: 15/Jun/08 09:48 PM Updated: 16/Jun/08 07:36 PM

Component/s:

Confluence Plugin Integration, Core - Drawing

Affects Version/s:

Gliffy Plugin for Confluence - 1.4.0

Fix Version/s:

Gliffy Plugin for Confluence - 1.4.0

Security Level:

Anyone may view

File Attachments:

None

Image Attachments:

1. problemprocessing.jpg
(11 kb)

Environment:

2.7

Description

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Steps to Reproduce:
Name Diagram with "ø" Character (alone or with other characters in name)
Add a Shape, Save
Add a Shape, Save
Receive Error "Error Processing Request"
Choose Previous Revision 1
Answer "no" to "Save Changes?"
Program stalls as attempting to revert to previous version

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Change History

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Chris Kohlhardt - 16/Jun/08 01:39 PM

This is not reproducible on my local instance of Confluence 2.8, but it is reproducible on the instance at http://cpb-cp-2-8.gliffy.com.

The server at http://cpb-cp-2-8.gliffy.com does not report errors.

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Chris Kohlhardt - 16/Jun/08 02:24 PM

With the Laszlo debugger on, try the following steps:

Load up a diagram with the "ø" Character (for example, this one: http://cpb-cp-2-6.gliffy.com/plugins/gliffy/showgliffyeditor.action?ceoid=557077&name=ømygosh&key=test2&lastPage=/pages/viewpage.action?pageId=557077 )
When the diagram opens, enter the following into the debugger: Diagram.diagramAccessDescriptor.name
- The result should be "ømygosh"
Edit and save the diagram
Enter Diagram.diagramAccessDescriptor.name into the debugger again
Notice that the result is now "?mygosh"

Is this a client or server thing?

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Clint Dickson - 16/Jun/08 03:44 PM

I am getting the client error dialog "There was a data error while processing your request....." when loading the diagram.

Looking into recreating this on my local instance.

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Clint Dickson - 16/Jun/08 04:10 PM

On local instance, I get good behavior.

On my development server instance confluence-dev.gliffy.com on gliffy02, i get bad behavior. I created a diagram called ømygosh, and the first thing it does is load into the Doc Manager. When I view the page, i get a broken image. I cannot remove the diagram as i get an error saying "The specified diagram does not exist" in confluence.

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Chris Kohlhardt - 16/Jun/08 07:25 PM

Any idea why the LZX Debugger would change the name? Do we set the name after a save?

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Chris Kohlhardt - 16/Jun/08 07:36 PM

Fixed by making sure content is set to UTF-8 bytes