[#GLIFFY-601] Document Manager hangs when trying to open Gliffy document

Gliffy Product

Document Manager hangs when trying to open Gliffy document

Created: 22/May/08 02:14 PM Updated: 20/Aug/08 08:43 AM

Component/s:

Confluence Plugin Integration

Affects Version/s:

Gliffy Plugin for Confluence - 1.3.6

Fix Version/s:

Quasar - Iteration 2, Gliffy Plugin for Confluence - 1.5.0

Security Level:

Anyone may view

File Attachments:

None

Image Attachments:

1. screenshot-2.jpg
(142 kb)

Description

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When using the document manager to open Gliffy files in Confluence it takes either a very long time to load the spaces and documents or the request times out (see attached picture)

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Comments

Change History

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Chris Kohlhardt - 22/May/08 02:24 PM

Shannon,

Can you please take a look at this? This is likely due to a slow server response, probably because of the large number of spaces that exist for Confluence Hosted.

Note that for 1.4, a lot of re-factoring in this area has taken place.

-chris

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Shannon Krebs - 22/May/08 03:46 PM

Jens, is this error happening for all users or just for the admin users who would be able to view all spaces?

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Paul Browning - 22/May/08 10:49 PM

It would seem to just happen for admin users.

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Shannon Krebs - 23/Jun/08 01:32 AM

Jens, Paul, can you give us some idea about how many spaces/diagrams you have in your installation that is causing the slowness and timeouts with the document manager.

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Chris Kohlhardt - 14/Jul/08 02:22 PM

Is this still and issue with version 1.4 of the plugin?

The behavior in version 1.3.6 of the plugin was such that all gliffy documents the user had access to were shown when the document manager was opened.

In 1.4.0, only the diagrams in the first listed space are shown, reducing the number of diagrams shown by a significant amount.

I believe the performance problem should be resolved now.

Please let us know what you find.

thanks!

-chris

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Paul Browning - 14/Jul/08 11:29 PM

> Jens, Paul, can you give us some idea about how many spaces/diagrams you have in your
> installation that is causing the slowness and timeouts with the document manager.

Sorry for the tardy reply.

For http://www.onconfluence.com/display/ScienceLearningCentres/Home it's about
ten spaces and ten diagrams.

But I guess what you need is a response for the whole Confluence Hosted instance.

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Paul Browning - 14/Jul/08 11:31 PM

> Is this still and issue with version 1.4 of the plugin?

Don't know. Confluence Hosted is running V1.3.6 so I can't
check this for you.

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Chris Kohlhardt - 15/Jul/08 10:12 AM

Ok, I guess we'll have to wait until Confluence Hosted is running 1.4 to know if the fix worked.

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Chris Kohlhardt - 24/Jul/08 04:02 PM

Jens, have you had a chance to upgrade to Gliffy 1.4 in Confluence Hosted yet?

thanks

-chris