Gliffy Online

Enable Expired Multiuser Accounts Access to 'Manage Account' Tab

Details

  • Iteration:
    1
  • Incident Count:
    7

Description

Case:
Customer has expired multiuser account
They would like to upgrade to premium individual

Currently:
Customer must contact support so we can delete users and allow them access to the individual account option
or
Customer must create a new account and contact support to move the diagrams in their multiuser account

Desired:
Customer access to 'manage account' tab of their expired multiuser account. Enable functionality for customer to delete users.

Issue Links

This issue is related to:
GLIFFY-2121 Allow the admin the ability to create new users in an account Major Open

Activity

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Debi Kohlhardt added a comment -

Update to include issue of adding users to expired accounts

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Debi Kohlhardt added a comment - Update to include issue of adding users to expired accounts
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Chris Kohlhardt added a comment -

Hey Eric,

Maybe this is something can you can focus on when you work on the other account stuff? Which release is that in now?

-chris

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Chris Kohlhardt added a comment - Hey Eric, Maybe this is something can you can focus on when you work on the other account stuff? Which release is that in now? -chris
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Debi Kohlhardt added a comment -

Request from user:
The upgrade page tells me I have two users on my account (which I cannot have, there's only one of me!) and that I need to remove a user. Unfortunately, there appears to be no way at all to do this (the only profile management I can find is to change my email address or password).

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Debi Kohlhardt added a comment - Request from user: The upgrade page tells me I have two users on my account (which I cannot have, there's only one of me!) and that I need to remove a user. Unfortunately, there appears to be no way at all to do this (the only profile management I can find is to change my email address or password).
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Eric Chiang added a comment -

It seems like there is a usability issue here. Perhaps the account manager should still be accessible, but the only thing they can do is to delete users. Reassigning to Clint since this would be controlled by the UI.

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Eric Chiang added a comment - It seems like there is a usability issue here. Perhaps the account manager should still be accessible, but the only thing they can do is to delete users. Reassigning to Clint since this would be controlled by the UI.

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Dates

  • Created:
    Updated:
    Resolved:
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